1. Introduction
At Saifan.cz, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, weโre here to help. Please read our refund and returns policy carefully.
2. Returns
2.1 Eligibility for Returns:
- You have 14 calendar days from the date you received the product to initiate a return.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it.
- Certain types of products, such as perishable goods or intimate items, may not be eligible for returns. Please refer to the product description for details.
2.2 Return Process:
- To initiate a return, please contact us at Saifan with your order number and the reason for the return.
- Once your return request is approved, we will provide you with the return instructions, including the return address.
- Please ensure that the product is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service.
3. Refunds
3.1 Eligibility for Refunds:
- Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund.
- If the return is approved, we will initiate a refund to your original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your bank or payment provider.
3.2 Non-Refundable Items:
- Shipping costs are non-refundable, except in cases where the product is defective or incorrect.
- If you receive a refund, the cost of return shipping may be deducted from your refund.
4. Exchanges
4.1 Defective or Incorrect Items:
- If you received a defective or incorrect product, please contact us within 7 days of receiving the product. We will arrange for a replacement or a refund, including return shipping costs.
4.2 Exchange Process:
- For exchanges of defective or incorrect items, follow the same process as outlined in the Returns section. We will send you a replacement product as soon as the returned item is received and inspected.
5. Cancellation Policy
5.1 Order Cancellation:
- Orders can be canceled within 24 hours of purchase. To cancel your order, contact us immediately at [Your Contact Information].
- If your order has already been shipped, you may need to follow the return process once you receive the product.